- What do I need to hand-in/complete? – A Business style report
Complete the question below, 3,000 Words maximum:-
- Why should a company use IT Service Management principles? analyse the benefits and advantages of using this approach
POINTS TO CONSIDER WHEN WRITING THE REPORT
- Use a business style report structure
- Define IT service Management
- Explain why a company should use IT service management principles.
- Provide some critique and analysis
- Use real life/business examples to back up the argument
- Use IT SERVICE MANAGEMENT methodologies such as ITIL, COBIT etc.
Do not write your entire report in a descriptive style. This approach will not achieve a high mark.
To achieve a high mark it will be necessary to provide some critique and analyse in your report and also make conclusions.
In summary, a coherent, logical argument, supported by bibliographical references is required.
|Description||Max Possible Marks|
|Essay Questions – each will be marked out of 100
|Demonstration of an understanding of the course material and evidence of further reading
|Demonstration of the appropriate usage of tools and techniques taught on the course (e.g. SWOT, PEST, ITIL)
|Relevance of the answer to question and the ability to effectively use the tools and techniques taught on the course to support your answer
|Argument / Discussion